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I thought that I knew what usability was. I mean, it’s simple, right? You just make sure people can use your product. Wrong – kind of… Even though you can simplify it like that, there is so much more to consider when usability is being addressed. How do I know that? Well, one of my favorite books these days is not a technical book, per se, but rather a non-technical book that focuses on design in technology. It is called Don’t Make Me Think, written by Steve Krug.