Our Clients Enjoy Ask-Anything Support

Helping You is Our Passion

When You're Covered by Upendo, You Have an On-Call CTO for Your Business!

Ask Anything, Concierge Support

Where Partnership Meets Purpose

This isn’t just support. It’s a relationship built on trust, strategy, and shared goals. Concierge Support is exclusively available for Clients who migrate their website management to Upendo.

  • Regular Content Updates: Stay fresh and relevant without lifting a finger.
  • Unlimited Support: Whether it’s a bug, a brainstorm, or a business idea — we’re here for it.
  • Ask Us Anything: Strategy, SEO, tech stacks, wine pairings — if it helps your business, ask away.
  • Business-Growth Focus: Your website is the heartbeat of your business — let’s make it stronger, together.

This tier of support is only available to Clients who migrate their websites to our care.

Let's Grow Your Business

Concierge Support gives you the freedom to focus while we handle the rest.

Migrate to Upendo

Ask-Anything Technical Support Options

The Official Hotcakes Cloud & SLA Provider

We support Hotcakes Commerce & DNN CMS. Our team is the same that has been running Hotcakes since the beginning, and our founder has been working on DNN-based websites since it was released.

No one has more experience. Your DNN CMS & Hotcakes website is in good hands.

 

Purchase Support

Offered w/ Upendo Site Migration

If you're not a customer yet, you'll need an SLA or DNN CMS & Hotcakes Cloud plan.

Buy Now!

Support Portal

If you're already a support customer, you need to look no further. Create a new support request now.

Go to Support

Not Ready to Buy?

When your team needs help, but you're not ready to buy support. Response time is not guaranteed.

Community Forums

How Ask-Anything, Unlimited Support Works

Our support is intentionally flexible. Instead of limiting you to a narrow list of website tasks, we give you an experienced partner you can contact when a digital, marketing, software, or technology need comes up.

It means you can bring us questions and requests involving your website, digital marketing, branding, analytics, software, integrations, online services, and other business technology needs. You do not need to determine which type of specialist you need before contacting us. 

If it's something we can't help with, you can trust that we'll point you in the right direction.  

Unlimited support means there is no fixed limit on the number of questions or requests you may submit. Requests are reviewed and completed based on their priority, complexity, dependencies, and our available capacity.

No. Unlimited refers to how many requests you may submit, not unlimited labor or guaranteed immediate completion. We prioritize urgent issues while scheduling larger or less urgent requests appropriately.

Routine support, consultation, maintenance, content updates, troubleshooting, and many smaller improvements are generally handled through ongoing support.

Large projects, major redesigns, extensive development, complex integrations, or substantial campaigns may require separate planning, scheduling, and pricing.

Yes. Clients regularly ask us about software, automation, marketing materials, analytics, search visibility, branding, integrations, and general technology decisions. When something falls outside our expertise, we will still help point you toward an appropriate solution or resource.

Ask-Anything, Unlimited Support is available to qualifying clients whose websites and ongoing website management have been migrated to Upendo Ventures.

Existing support clients can submit requests through the Upendo Ventures support portal. This helps us document the request, establish its priority, track progress, and keep related communication together.

Ask us. You do not need to classify the request yourself. We will review what you need, explain how we can help, and let you know whether it fits within ongoing support or should be treated as a separate project.

Still wondering whether something is included? Ask us. That is exactly what this service is designed for.

Don't Take it From Us...

You are an ANGEL!!!! and absolutely genius!!! Thank you for being amazing and always thinking of cool stuff for the site!

Danielle Nava, E.A.

Owner, Downtown Tax Service

Wow, you guys really hit it out of the park!!

Sebastian Custodio

Co-Owner, Bay Valley Electric

Will is so knowledgeable in pretty much everything you can think of! The ideas and insights on how to improve your business presence are amazing. You genuinely can see how passionate he is in what he does, which makes him your "go-to guy!"

Dr. Lisa Ly

Chiropractor, Reform Spine & Wellness

I had the pleasure of working with Will Strohl from Upendo to resolve a pressing website issue. Will's expertise and promptness in addressing my concerns were truly impressive! He not only understood the problem quickly but also resolved it right away, allowing my project to move forward without delay. I am grateful for his professionalism and dedication. Thank you, Will!

Natalie Oh

Owner, Taran Insurance

No matter your industry, Will is a valuable resource and can be trusted to put your business back on track...

David Flaig

Owner, Flaig Insurance

Will’s ideation session didn’t just inspire me—it improved three of my websites almost immediately.

Viv Kelvin

Broker Associate/Partner, Interior Designer, Vabrato Real Estate Services

Don't hesitate, Will and his team know their business and how to take you where you need to go.

Dennis Ashe

Owner, Genesis Media Group

It's not all about price, but when you can lower your cost by a significant amount it tells me our previous provider was taking advantage of us, I appreciate Upendo's honesty and integrity.

Shannon Mayerl

President, Top Promotions

We engaged several potential partners and Upendo was the only firm that was able to quickly identify and resolve our issues.

Bryan J. Stewart

CEO, PracticeWise

My customers were very happy very soon after getting help from Upendo!! Do not wait. Engage.

Jeremy Farrance

Owner, Accuraty Solutions

Can't say enough about Will and his team at Upendo Ventures. They are always willing to lend a hand and have been able to solve all of my issues.

Matt Rutledge

CTO, Believe Group

Sponsored Enhancements

Sometimes you don't really need support, but you actually just need a feature added or prioritized right away.
Our team is ready to help you through sponsored enhancements.

Contact Us to Discuss Your Specific Needs

Are you a growth-focused business owner? Migrate your website to Upendo. Let's grow together!