Save Yourself Valuable Time
First, it saves time. All software will inevitably malfunction, and a lot of time could be
spent troubleshooting the problem. It»s not a matter of if, but when. In business, this could mean the loss of money. With a
software support plan, the speedy and efficient troubleshooting services ensure
that the problem is rectified quickly without incurring additional costs. You don't
have to spend time figuring things out. You can rely on experts who have "seen it
Get Correct Answers, Not Guesses (and Faster)
The second reason to buy a support plan is that it guarantees professional technical support.
In case of a technical challenge, without a software support plan, one needs to look for
help from Google or other online sources. However, the information on the random blog posts
you find may not be accurate and may damage your software solution even further. A software
support plan provides tailor-made solutions because it has experts who understand the
Imagine how many hours, days, or weeks could be saved with a single
support request, versus waiting for a response in a forum (likely after days of back-and-forth). This alone is worth a
Protect Your Installation
The third reason for purchasing software support is that it ensures the user has technical
support for any installation issues. Installation is the single-most-important phase of any
software task. So, having technical support for installation and setup is very
important. In case one installs software wrongly, it will not work as you expect. Therefore,
productivity may reduce, and the software may not perform at an optimum level. Having
technical support ensures that the software is installed correctly without any hitches.
The fourth reason is that software support helps to reduce workflow interruptions. When one
has quick access to a support team, work can continue smoothly without any interruptions.
Further, one can concentrate on work without any fear or worry about problems since they are
assured of support. The software user can thus focus on the core of their business without
wasting energy worrying about software hitches. This is the age-old,
"one-neck-to-choke" adage. Let "the other guys" worry about it.
Keep Updated (and Secure)
The last reason for purchasing a software support plan is that it provides essential updates.
The software vendor is undoubtedly adding new features to the solution, which could
significantly improve it for you and your team. Software updates are crucial to
keeping the software safe and more efficient. In case there is a need to upgrade the
software, the support team will assist in this.
In short, having a support or maintenance plan ensures that you and your most important
business assets are protected, always up-to-date, fast, feature-rich, and there is always
someone to turn to when the inevitable occurs.