How is our team impacted & what does that mean to you?
Last Updated: July 22,
2020, 10:47 AM PDT
First of all, we hope you and your loved ones are doing well and staying safe during this health
crisis. As more and more of us are impacted in growing ways, it's important for us all to take
care of ourselves, our families, and our neighbors.
Until recently, we have been very lucky to report that no one on our team and no one in their immediate families
have been directly impacted by the COVID-19 virus so far. As of this week, that has changed.
Please continue to monitor this page for any updates about our team regarding COVID-19. Both
this message and the resources on this page will be updated as necessary.
As a company, we are impacted, though we're probably more fortunate than many other businesses.
Our team is taking care of themselves and their families, just like you. Thankfully, we're
already a company that works remotely 100% of the time. We already have processes and tools in
place to be productive as a remote team.
Our team also works with various vendors, including licensors, contractors, sales teams, hosting
providers, suppliers, and others. They are all facing their own challenges during this
We have found that overall, our team has been able to remain productive for our clients and prospects,
but we still are facing timing challenges.
Our team has been finding ourselves on the phone and video chat more than usual with our existing
clients, as we help our clients react to this crisis and improve their websites accordingly. Our
vendors are facing similar challenges as they are helping their respective customer base.
This week several developers in our team have come down with flu-like symptoms and have been given time off to get
tested and recover.
What you can expect from our team as a result of the conditions for our team and vendors, is that there
may be a delay in our ability to respond to you. If our team is unable to answer the phone, please
leave a message. We will get back to you.
Previously, we've prided ourselves in being able to respond to inquiries the same day (or within 24
hours). However, we're finding that it could be up to 3 business days for us to be able to
effectively respond to your inquiry. Though, we'll make every effort to be faster if we
We thank you in advance for your patience and understanding, and we sincerely hope that you and your
loved ones are faring well during this challenging time we find ourselves in. Please don't
forget to spread the Upendo! :)
(P.S. If you don't already know, "upendo" means "love" in Swahili.)
With Upendo,Will StrohlCEO
& Founder, Upendo Ventures
We hope the following COVID-19 resources are helpful to you.