COVID-19 Message & Resources

How is our team impacted & what does that mean to you?

A Message from Our CEO

Last Updated: July 22, 2020, 10:47 AM PDT

Stay Safe

First of all, we hope you and your loved ones are doing well and staying safe during this health crisis.  As more and more of us are impacted in growing ways, it's important for us all to take care of ourselves, our families, and our neighbors.  

Until recently, we have been very lucky to report that no one on our team and no one in their immediate families have been directly impacted by the COVID-19 virus so far. As of this week, that has changed.

Ongoing Updates

Please continue to monitor this page for any updates about our team regarding COVID-19.  Both this message and the resources on this page will be updated as necessary.

Our Team Impact

As a company, we are impacted, though we're probably more fortunate than many other businesses.  Our team is taking care of themselves and their families, just like you.  Thankfully, we're already a company that works remotely 100% of the time.  We already have processes and tools in place to be productive as a remote team.  

Our team also works with various vendors, including licensors, contractors, sales teams, hosting providers, suppliers, and others.  They are all facing their own challenges during this crisis. 

We have found that overall, our team has been able to remain productive for our clients and prospects, but we still are facing timing challenges. 

Our team has been finding ourselves on the phone and video chat more than usual with our existing clients, as we help our clients react to this crisis and improve their websites accordingly.  Our vendors are facing similar challenges as they are helping their respective customer base. 

This week several developers in our team have come down with flu-like symptoms and have been given time off to get tested and recover.

What does this mean to you?

What you can expect from our team as a result of the conditions for our team and vendors, is that there may be a delay in our ability to respond to you.  If our team is unable to answer the phone, please leave a message.  We will get back to you.

Services Impacted

  • New Business: All sales inquiries may experience delay of at least 2 business days.
  • Development: Development schedules may be extended by no less than 3 calendar weeks.
  • Project Management: All sales inquiries may experience delay of at least 3 business days (includes updates from developers and designers for active projects).
  • Marketing: All social media, content development, and marketing inquiries may experience delay of at least 4 business days.
  • Support: All non-emergency inquiries may experience delay of 1 business day. Emergency inquiries may experience delays of up to 6 business hours.

Previously, we've prided ourselves in being able to respond to inquiries the same day (or within 24 hours).  However, we're finding that it could be up to 3 business days for us to be able to effectively respond to your inquiry.  Though, we'll make every effort to be faster if we can.  

We thank you in advance for your patience and understanding, and we sincerely hope that you and your loved ones are faring well during this challenging time we find ourselves in.  Please don't forget to spread the Upendo!  :) 

(P.S. If you don't already know, "upendo" means "love" in Swahili.)

With Upendo,

Will Strohl
CEO & Founder, Upendo Ventures